Experience with Sean Hyland

[G-Man]

Well Gentlemen, today makes exactly three months that I have been Marauderless:( :( :( . I placed an order with Sean Hyland to get a long block to replace the engine that I broke back in february. After about 1.5 months the new long block arrived, was assembled with my Trilogy kit and was placed in my marauder. The new motor had a funny smell, and sounded like a diesel. I immediately questioned both and was told by Sean's team of engineers that the engine will make those noises until the lifters pump up:confused: . I drove the car for eight miles (babied) before it quit altogether. So, I called Sean up and told him that we have a problem. I said that I think that he may have shipped me someone elses problem child and not the engine that I ordered. He stated that he doesn't make mistakes and that he shipped me a new long block that he personnaly speced with his stage I cams. I stated that I ordered a stock set up with marauder cams and forged internals. I have the order to prove this.

I shipped the motor back to him. He inspected it and said that it was burnt to a crisp. He said that the heat tabs were burned off of it?? and he wanted to send me pictures. I told him not to bother since I had taken pictures before we shipped it back. It had cracked heads (at each bolt). It has a rocker arm that is just laying in the head that's not even conected to anything. Sean is basically wiping his hands of this issue stating that I flogged this motor and burned it up.

Needless to say Gentlemen, I am highly disappointed:depress: , extremely upset:mad2: , and am not in the proper frame of mind to determine a course of action at this time. I will welcome any and all feedback:bows: .

PS Marty, if you read this, you may want to PM me.

Thank you for your time.

[FordNut]

Sorry to hear of your misfortune. Sounds like SHM has gone downhill. Check this out: http://www.corral.net/forums/showthread.php?t=790936

[Paul T. Casey]

Wow, this is quite a shock to me. I always thought SHMS was pretty straight up. Gives me something to think about as I was considering doing business with him. I'll stay tuned to see what develops.

[G-Man]

Sorry to hear of your misfortune. Sounds like SHM has gone downhill. Check this out: http://www.corral.net/forums/showthread.php?t=790936

Hi Brian, Thanks for the info. I wish that I would have had it sooner. If I ever get this resolved, then I will get a long block from Ford. At least I know that I can trust them. Until then, the old girl is just going to sit there motorless:bigcry: .

I fear that if I had a motor, then I would take a drive to Canada and speak to Sean personally.:flamer:

[MarauderMark]

Thats a damn shame to sell you crap in the first place and tell you we know we sold you crap and tough s**t..Theres alot more i'd like to say but this will be enough for now.Good luck (K) anything i can help with just call..:up:

[snowbird]

Well,

I wish i could speak up but nothing positive would come up and it would be against this nice site policy. Let's just say that this guy from Army in Germany had an experience that i can, for some reasons, easily and vividly understand.

The only thing i can suggest for your problem is to try to reach Sean Hyland directly. <STRIKE>Don't even loose 5 seconds with the in between staff. They are trained to make customer unhappy and are probably the best to do it this side of the planet.</STRIKE>
Oups again ! Please get past those middle staff persons and don't ask me why !

[merc]

Reading this tread brings tears to my eyes :bigcry:. Too many C.A.M members have last their engines. :alone:

MAD-3R (x 2)
Joe Walsh
Merc
MarauderMark (x 2)
G-Man (x 2)

We share our horror stories with the benefit of understanding what to do next. We love our cars but times like these tarnish our feelings towards ownership. Now you are on a path that requires legal assistance and tons of correspondence. I can only pray for a happy ending. We look forward seeing you on the road again my friend. :banana2:

Time to open up one of these
http://www.murriracing.com/images/smallwupass.jpg

[Big House]

AS long as it runs and replacements parts are made...My MARAUDER will run. G-Man...take it to the Bas***d.

House

[DarthMarauder]

Do MM motors have rocker arms I thought we had a DOHC setup with cams on rollers??? I'm wondering if he even sent you a Marauder engine. Or did you just mean it was a DOHC 4.6 and a rocker arm was just laying in the head. Yea thats bad right there and if he claim he himself assembled it I know where I'll never go to get a motor redone. Sorry about your luck hope you get it resolved.

[FordNut]

They do have rocker arms, they're actually called followers. They work different from conventional rockers. The valve is at one end, the lifter is on the other end (it sits in a recess in the head) and the cam lobe rides on the center roller. They are under the cams.

[Breadfan]

Oh man, this is bad news. :(

I had no idea SHM was a bunch of crooks. I always thought they did good work and were just expensive. Sounds like they're poorly managed and don't understand the value of a customer. It's a shame...

The real shame is that good people end up being caught in the middle. I'm sure SHM is doing fine money-wise, and good hard working folks who shell out hard earned cash end up getting stuck with a bad motor and a "too bad" from them.

:alone:

Just the other day I was wondering how your Maruader was coming, wasn't the news I was expecting.

I've heard lifters will make noise on initial startup, but only for a few seconds.

Well, the best we can hope for is that the Internet does it work and these types of experience make their way across all the high performance message boards. Maybe SHM will get the message and spend less time doing TV shows on Speed and address a mis-management issue in his shop.

Keep us updated!

[Donny Carlson]

has a SHM engine in his Mark.

There are some aholes out there. Marty, Marauderchick and I ran into one back in '04, and I've given up ever getting the last couple hundred bucks from him (he acutally still owes me parts, and I don't even own the car any more)

[DarthMarauder]

They do have rocker arms, they're actually called followers. They work different from conventional rockers. The valve is at one end, the lifter is on the other end (it sits in a recess in the head) and the cam lobe rides on the center roller. They are under the cams.
Thanks for clarifying that I wasnt aware of that thought it was setup like most other over head cam setups. Oh and that still sucks about SHM.

[FordNut]

Happens to a lot of companies, they grow too much and think the customer doesn't matter any more. Always comes back around to bite them though. SHM used to do some killer stuff but now it's all about the $$$ and they don't seem to care whether they get them honestly or screw a poor working stiff out of their hard earned paycheck.

[G-Man]

Well,

I wish i could speak up but nothing positive would come up and it would be against this nice site policy. Let's just say that this guy from Army in Germany had an experience that i can, for some reasons, easily and vividly understand.

The only thing i can suggest for your problem is to try to reach Sean Hyland directly. <STRIKE>Don't even loose 5 seconds with the in between staff. They are trained to make customer unhappy and are probably the best to do it this side of the planet.</STRIKE>
Oups again ! Please get past those middle staff persons and don't ask me why !

I have only been dealing with Sean himself.

[MarauderTJA]

I have only been dealing with Sean himself.

If he doesn't resolve this for you, I would write to every Mustang/Ford based magazine out there and state your problem in detail. It is absolute BS that they are giving you the attitude as if it was your fault. I am sure there is a better business bureau type agency there as well to lodge complaints. Sorry to hear about this whole thing. Really sucks.

[jabird56]

Suggestion.....I would call and file a complaint with the Better Businees Bureau in the town SHM is in.

[AzMarauder]

Suggestion.....I would call a file a complaint with the Better Businees Bureau in the town SHM is in.

Unfortunately SHM is in Canada.

[juno]

That really blows Billy. Unfortunately it seems to be a common theme with that company lately. Hang in there. Maybe we could invite him to Marauderville and have a blanket party.

[fairlane347]

Wow sorry to hear that. Get a group together to go and take turns punching him in the face. I have seen that guy on TV, what a knob. That jerk is so smug:flamer: good luck getting something out of him.:down:

[Bluerauder]

Well Gentlemen, today makes exactly three months that I have been Marauderless:( :( :( . I placed an order with Sean Hyland to get a long block to replace the engine that I broke back in february. ...

I drove the car for eight miles (babied) before it quit altogether. ...
I shipped the motor back to him. He inspected it and said that it was burnt to a crisp.
Sorry to hear about this unfortunate situation. :( Hope you get it all sorted out satisfactorily and that you are on the road again with your MM soon. :D

Seems like basic competence and customer service continues on its nose dive into the toilet. I get more cynical every day. :alone:

Good luck on your fix options !!

[Hotrauder]

G-Man good luck. Sounds like the engine builder from hell. Thank you for your service and thanks for the heads-up on this avoid at all costs business. I hope it works out for you and I really admire the mature manner with which you are handling this extremely stressful situation. Dennis

[Haggis]

Man, Keith that just plan and simple SUCKS!!! Wish I knew of someone to help you. Give me a call sometime and we can get together for a few beers and plan your revenge.

[ckadiddle]

Just an FYI:
www.seanhylandsucks.com (http://www.seanhylandsucks.com)
and
www.seanhylandmotorsportssucks .com (http://www.seanhylandmotorsportssucks .com)
are both available domain names. :) Use the Force.

See if Marty has a Canadian compadre that can assist you. Even if you never get money back, maybe you can cause some pain.

[Marauder386]

JUst went over and read the other thread...LOL..."Sheisty HasBeen Mtorsports"...LoL. Avoid this business like the plague...

:coolman:

[Mike Poore]

Sorry to hear of your misfortune. Sounds like SHM has gone downhill. Check this out: http://www.corral.net/forums/showthread.php?t=790936

I clicked on your link, then while reading that horror story, clicked on the link they provided that sent me back here, then clicked on your link again, and the whole system crashed!

My apology's to MM.net for causing all the trouble. Hopefully Logan-San can get it sorted out, and get MM.net back on line.

It's like the time Q sent us through the worm hole and introduced us to the BORG. :eek:

Meanwhile, I'm gonna call my best friend Gordon on Chris' cell phone and have her patch me in. :rolleyes:

[BigMerc]

I have posted several times on SHM and stated I would do WITHOUT before I ever dealt with SHM again. I purchased things twice and both were long protracted problems that ended up with me going somewhere else to be satisfied.

They are purely no good for a person who dislikes problems.

[GreekGod]

Since Canada is not a part of the USA, he (SHM) can thumb his nose to any complaints we have from the USA.

It is the same as if you purchased from Nigeria, Cuba or Russia. Charge cards only protect for 60 days. All vendors know that, and if they only want your money, they will string you along for 61 days.

A first free visit consultation with a competent attorney should tell you you are wasting your time. I'm sure a minimum $2000 retainer fee would be required.

[G-Man]

Since Canada is not a part of the USA, he (SHM) can thumb his nose to any complaints we have from the USA.

It is the same as if you purchased from Nigeria, Cuba or Russia. Charge cards only protect for 60 days. All vendors know that, and if they only want your money, they will string you along for 61 days.

A first free visit consultation with a competent attorney should tell you you are wasting your time. I'm sure a minimum $2000 retainer fee would be required.

He can and he can't. If I find out that he is practicing poor business habits of shipping bad motors into the US and taking peoples money, and stating that they ruined the motor when they installed it, then I will open a fraud investigation. It won't matter where he's from. As long as a US Citizen suffered a loss, the long arm of the law is indeed very long.

[snowbird]

I don't think this guy business practices have to do with frontiers. Over 90% of his potential customers are in the US of A. He is fooling around with canadians too. He is just fooling around with everybody in my book, period.

[martyo]

G: I just got to thsi thread. The best I could do here is offer up the name of a Candian attorney. I am not sure how successful you will be or how much you will spend chasing him.

On a personal note, I am sorry to hear of your situation.

[GreekGod]

He can and he can't. If I find out that he is practicing poor business habits of shipping bad motors into the US and taking peoples money, and stating that they ruined the motor when they installed it, then I will open a fraud investigation. It won't matter where he's from. As long as a US Citizen suffered a loss, the long arm of the law is indeed very long.
Go get him, G-Man!

[1stMerc]

I guess we know now why when they mention Sean on Sports Car Revolution he's doing this stupid a$$ laugh. You spend your hard earned dollars and all you get is bullcorn.

[GreekGod]

Mr. G-Man:

By the authority vested in me, I authorize you to use extreme predjudice, if necessary, in all foreign pursuits.

HRH, The GreekGod

[G-Man]

G: I just got to thsi thread. The best I could do here is offer up the name of a Candian attorney. I am not sure how successful you will be or how much you will spend chasing him.

On a personal note, I am sorry to hear of your situation.

Hey Marty,

Not a problem. I didn't mean to put you on the spot. I have an important Uncle that has several lawyers just waiting for a good case and they have a universal jurisdiction.

[martyo]

Hey Marty,

Not a problem. I didn't mean to put you on the spot. I have an important Uncle that has several lawyers just waiting for a good case and they have a universal jurisdiction.

That's funny, I have an impotent Uncle too! :D

[G-Man]

That's funny, I have an impotent Uncle too! :D

Maybe it's a small word after all.;)

[Tom Doan]

Billy,welcome to the club, I got a Cobra clone from Kar Kraft and it blew up in one hour just ideling in the driveway!!! I got pissed with all the hype from all the liers and found a new Cobra crate motor and bit the bullet to put it in "Shamu" and have 600hp with hot cams and have been happy ever since. write me if you want to talk. Tom

[DEFYANT]

Geez man.... I just got to this thread. Sorry to hear about this.

SHM had a good rep too. Hmm... too bad. Someday I may be ordering a new engine. And it will not be from SHM.

Hang in there Keith. With your resourses, SHM has good reason to be worried. Get the rat Bastid!

[merc]

This one was ear marked for Al-Zarqawi, but the new focus is on Canadian terrorist.

http://www.mercurymarauder.net/showcase/files/2/3/8/mk82snak.jpg

[sabtaj1]

This one was ear marked for Al-Zarqawi, but the new focus is on Canadian terrorist.

http://www.mercurymarauder.net/showcase/files/2/3/8/mk82snak.jpg

:lol: :bows:

[Logan]

There are a number of recourses in Canuck land, least of which is the Better Business Bureau, we do indeed have them up there... :)

SHM was a supporting vendor early in mm.net days, but I heard a number of disturbing stories regarding them and declined to renew them.

There are all sorts of lovely stories on SHM out there, more than enough to ensure I never do business with them.

[GreekGod]

It appears, "Hyland (Sean) Motorsport" has few complaints with the CBBB over the last 36 months! The business is not a member.

BBB Reliability Report




<!-- companyHeader -->
<TABLE cellPadding=0><TBODY><TR><TD class=header_CompanyName_first Line>HYLAND (SEAN) MOTORSPORT</TD></TR><TR><TD class=header_CompanyName>691 Jack Ross Ave.</TD></TR><TR><TD class=header_CompanyName>Woodstock, ON N4V 1B7</TD></TR><TR><TD class=header_CompanyName>Telephone: (519) 421-2291</TD></TR></TBODY></TABLE>







<!-- standardAdvisoryLanguage -->
<TABLE><TBODY><TR><TD class=advisoryLanguage>The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report </TD></TR></TBODY></TABLE>






<!-- generalInformation -->
<TABLE cellSpacing=0 cellPadding=5><TBODY><TR><TD class=generalinfo_left noWrap align=right>Principal:</TD><TD class=generalinfo_right>Sean Hyland, Owner</TD></TR><TR><TD class=generalinfo_left noWrap align=right>Customer Contact:</TD><TD class=generalinfo_right>Sean Hyland, Owner</TD></TR><TR><TD class=generalinfo_left noWrap align=right>File Open Date:</TD><TD class=generalinfo_right>May 2002</TD></TR><TR><TD class=generalinfo_left noWrap align=right>TOB Classification:</TD><TD class=generalinfo_right>Auto Parts & Supplies-Wholesale & Manufacturers</TD></TR><TR><TD class=generalinfo_left noWrap align=right>BBB Membership:</TD><TD class=generalinfo_right>This company is not a member.</TD></TR></TBODY></TABLE>





<!-- Updating --><!-- additionalPhoneAndDBATop --><!-- membershipStatus --><!-- programParticipation --><!-- historyOfTheCompany --><!-- principalOfficer --><!-- customerServiceContact --><!-- natureOfBusiness --><!-- customerExperience --><TABLE><TBODY><TR><TD>Customer Experience
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
The Bureau processed a total of 3 complaints about this company in the last 36 months, our standard reporting period. Of the total of 3 complaints closed in 36 months, 1 was closed in the last year.
<TABLE><TBODY><TR><TD colSpan=4>Billing or Collection Issues </TD></TR><TR><TD width=25></TD><TD colSpan=3>Resolved </TD></TR><TR><TD width=25></TD><TD></TD><TD vAlign=top noWrap align=right>1 - </TD><TD>Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.</TD></TR><TR><TD width=25></TD><TD></TD><TD vAlign=top noWrap align=right>1 - </TD><TD>Company resolved the complaint issues. The consumer failed to acknowledge acceptance to the BBB.</TD></TR><TR><TD colSpan=4></TD></TR><TR><TD colSpan=4>Service Issues </TD></TR><TR><TD width=25></TD><TD colSpan=3>Resolved </TD></TR><TR><TD width=25></TD><TD></TD><TD vAlign=top noWrap align=right>1 - </TD><TD>Company resolved the complaint issues. The consumer failed to acknowledge acceptance to the BBB.</TD></TR><TR><TD colSpan=4></TD></TR></TBODY></TABLE>



</TD></TR></TBODY></TABLE>
<!-- competencyLicensing --><!-- companyManagement --><!-- advertisingReview --><!-- governmentActions --><!-- additionalFileInformation --><!-- additionalPhoneAndDBABottom --><!-- generalAdvice --><!-- dateAndCopyright -->

[fastblackmerc]

I'd try the Canadian equilivent(?) of the Attorney Generals office in the province SHM is located in.

[Dr Caleb]

I'd try the Canadian equilivent(?) of the Attorney Generals office in the province SHM is located in.

That would be the 'Crown Prosecutor'. Or just 'the Crown' for short. The Ontairo Department of Justice (Attorney General) would be the correct authority. Or the Ontairo Provincial Police. Since this is a cross-border thing, the RCMP would probabally be it.

http://www.attorneygeneral.jus.gov.on .ca/english/news/2003/20031124-ocj.asp

http://www.opp.ca/

http://www.rcmp-grc.gc.ca/

[KillJoy]

I hate dreadging up an old thread....but has any progress been made towards a resolution?

KillJoy

[Breadfan]

Funny, I helped bring this one back in the Hennessey thread. But, I too am thinking the same thing.

I hope you're getting closer to getting your MM back on the road...

[KillJoy]

Funny, I helped bring this one back in the Hennessey thread.

That's how I found it ;)

KillJoy

[merc]

Someone told me that little Tony was working the issue.

http://www.prostunts.net/gallery/pics/SteveTrugliaRatKing.jpg

[G-Man]

I hate dreadging up an old thread....but has any progress been made towards a resolution?

KillJoy

Hello Gentlemen,

Current status for those that are interested. Mr. Hyland refuses to budge. His defense is that he we modified his longblock, therefore he is not responsible. Mr. Hyland apparently constitutes modification as adding the intake and exhaust.

To date. The credit card company refused to get involved. The BBB is still working on the issue. I am in the process of obtaining a lawyer. What Mr. Hyland hasn't figured out yet is that he can't keep all of the money and both engines.

Time will tell how this one will turn out, but Mr. Hyland is rapidly moving to #1 on my list.

[SergntMac]

Best wishes to you, sir. Been there, did that myself. Ended up just spending a chunk on attorney's fees.

The bottom line is that race engines don't have any warranty.

[Bluerauder]

Time will tell how this one will turn out, but Mr. Hyland is rapidly moving to #1 on my list.
Does this mean that your Marauder is sitting "powerless" until you get this resolved through legal action? :(

I think this should have been #1 on your list several months ago. ;) Time to get your "Uncle" involved. :D

[G-Man]

Does this mean that your Marauder is sitting "powerless" until you get this resolved through legal action? :(

I think this should have been #1 on your list several months ago. ;) Time to get your "Uncle" involved. :D

Yes and no. I am planning on repowering my MM with an SVT cobra engine from Ford. Ford stated that they will warranty it for 3/36K. This will eliminate all usless dribble from the aftermarket that wishes to take your money and run. In the mean time I am addressing legal action.

I appreciate your concern to expedience. However, the safety and protection of the US is my #1 priority and regardless of what happens to me, that fact must remain. Both my Uncle and myself agree on that.

This fight is mine, and mine alone.

[DEFYANT]

This is pure bull*****.

Please call if there is anything I can do.

[SergntMac]

This is pure bull*****. Yep...It sure is. Up, got an idea...

Woodstock Ontario is about 460 miles east of my zip code, that about a 5.5 hour cruise on I-90/94 to I-69. I haven't been to Canada in years, I would like to go back and visit one day.

Maybe it would be a neat idea to go see Sean face to face, let him explain what what a heat tab is, and what he sees as "abuse".

Wouldn't mind hooking up with a few other Marauder owners along the way, maybe all of us need to hear this explained face to face?

Just a thought...

[G-Man]

This is pure bull*****.

Please call if there is anything I can do.

Charlie,

You're a man amoung men, and one that I would be honored to have on my team. I will keep you posted as to how things progress.

Thank you Sir.

[wchain]

You cant just make him 'dissapear'?

[RR|Suki]

Yep...It sure is. Up, got an idea...

Woodstock Ontario is about 460 miles east of my zip code, that about a 5.5 hour cruise on I-90/94 to I-69. I haven't been to Canada in years, I would like to go back and visit one day.

Maybe it would be a neat idea to go see Sean face to face, let him explain what what a heat tab is, and what he sees as "abuse".

Wouldn't mind hooking up with a few other Marauder owners along the way, maybe all of us need to hear this explained face to face?

Just a thought...

I'd be down for a road trip... I've danced a similar dance, and the crap really does need to stop

[baltimoremm]

it seems that the bad press SHM is getting on this site would cost them more than actually resolving the issue, regardless of whether or not they think its their fault. i wonder if SHM looks at these threads at all. it seems like they should resolve this to save a little face in the end

-nate

[Petrograde]

Reading this tread brings tears to my eyes :bigcry:. Too many C.A.M members have last their engines. :alone:

MAD-3R (x 2)
Joe Walsh
Merc
MarauderMark (x 2)
G-Man (x 2)


How 'bout a class action law suit? Y'all can go in with one lawyer, and split the cost?

Actually,.. I don't know if that would work,.. but, maybe it's worth a look?

[snowbird]

it seems that the bad press SHM is getting on this site would cost them more than actually resolving the issue, regardless of whether or not they think its their fault. i wonder if SHM looks at these threads at all. it seems like they should resolve this to save a little face in the end

-nate
IMO, each year, those guys gives one or two freebee shortblocks to MMFF Magazines type of publication to have a freshier/younger delivery of potential customers who think they are king of the road when they see an article on their wonder engines. I guess i'm getting too much cynical about those ways to make business ...

I'm not shure Sgtmac idea of getting a whole bunch of yelling Marauders in their entry would be legal or politically correct, but, it would be nice to get even once in a while with those 'i don't care about you pesky customers". The aftermarket parts business is indeed a crazy business ...

[SergntMac]

I'm not shure Sgtmac idea of getting a whole bunch of yelling Marauders in their entry would be legal or politically correct, but, it would be nice to get even once in a while with those 'i don't care about you pesky customers". The aftermarket parts business is indeed a crazy business ... I wasn't suggesting a lynching, or, even a disturbance. Sometime it's better to put the eyeball on a problem and look at things first hand. 10-15 of us Marauder owners standing quietly in Sean's shop while he outlines the problem/failure with this particular engine, may be enlightening. Our desire to spend the time and make the drive may be enlightening for him and his staff as well.

I respect Sean Hyland for what he's accomplished with mod motors, and I expect that the nature of his business building high performance engines, invites a lot of musunderstandings between customer's expectations, and what he sees as an expert in the field. PR is PR, he can make the best of it, or, let it turn against him.

Like I've explained, I've had my problems with a local "pro" builder, so have other Marauder owners. When we all showed up at the same time, there was no yelling, accusation, "call da cops" or anything near that. We did, however, exhaust his excuse supply, and that took us to the next level, civil action.

I just thought is would be a way of helping out a fellow member, and getting some straight answers for him. I'm still up on the idea. As long as Sean still has the money, and both engines, something has to come home with us, yes?

[snowbird]

Sergntmac,

No problem with me 'Mac, i wasn't against your idea or views :) . It's just killing me that a guy buying a 10$ toaster at Wallmart have more opportunity to have satisfaction (even if he is full of it while plugging it in 220 volts) than an honest guy buying a 9 000 $ longblock or a 5 000$ shortblock.

[RCSignals]

any more updates on this?