Pro Turbo Systems is disappointing me in a big way

[juno]

Well I promised to document my Turbo Kit install completely and unfortunately I have to start on a negative note.

I know, I know, I had to be different. We have three excellent vendors with PA's on this site. But I wanted a turbo.:cry:
PTK was the only available turbo kit and I wanted to try it and document it and give us another option.

www.proturbosystems.com (http://www.proturbosystems.com)

I ordered my PTK kit for my Marauder on jan 31, 2006.

It shipped Friday, june 9th.

That is 129 days or 18 1/2 weeks. They promised me twelve weeks.
Pretty sad isn't it? Well here is the best part:

They did not ship the head unit or the wastegate!
They do not even have them yet. And when they do get the head unit in they still have to have it polished! :mad2:

Now for the last three months I have been calling them about every two weeks. Several members have asked me about the status and I have given them the same answers PTK gave me for dates. They promised me the end of April, then the middle of May then the end of May. Sorry guys, I lied to you by default. :(

They assured me everything was there and at no time did they mention they did not have the head unit or wastegate. I asked them point blank each time if everything was there on those phone calls and they flat out lied to me.

They actually told me they had ordered the head unit on a phone call back in February!

I know others have had issues with these folks on other sites, but silly me, I thought if I asked them pointed questions about the status that they would not lie directly to me. (where is the big 'SUCKER' emoticon)

They keep going on and on about how pleased I will be with the quality of the product but I really do not care at this point. There is no way the quality of the product will make up for the delays and deceit.

I prefer not to publicy denounce a company like this but I have reached my limit and I don't want any of you to make the same mistake and suffer through the same aggravation I am.
I gave them every opportunity to improve their service. I made it clear that this was going to be a well documented installation and could be a plus for them. They just did not care. They had my money and were not willing to do anything to help improve my satisfacton.

I cannot recommend buying a kit from these folks. You may be okay ordering head units and common hot/cold piping and such, but someone else can speak to that. These folks do not have the desire or the capability to produce a kit in any reasonable amount of time, nor do they have any acceptable customer service skills during the process.

I'll keep you posted about the actual quality of the piping when it arrives this week.
And about any additonal BS from them.

Maybe someone will be willing to take a close look at mine when I install it. I am sure it can be improved on and someone can build their own.

[Rider90]

Well said juno, sorry to hear they suck. Good luck with the project through - I would have gone Turbo if something more developed was out there.

[maraudernkc]

Juno, I am very sorry to hear about your problems with this company. It's a shame that this has gone on for so long. I commend you for trying something diffrent and hope in the end, that it will all work out for you and all your troubles.

Greg

[BK_GrandMarquis]

Yeah, I know how you feel. I've been through the same thing with other vendors before. It's tough being the first to test the waters (guinea pig).

Good luck with the install.

[juno]

Thanks for a little sympathy guys, it does make me feel a tad better. :)

Another funny thing is that they told me they would call me when it shipped and I was going to order an E-boost 2 at that time. Well they never called and I just happened to notice it shipped when I looked this morning. The POS did not even say the head Unit did not ship with everything else until I asked him point blank if everything shipped.

At least they lose out on an E Boost 2 sale ($480) and any other goodies I may have picked out.

Imagine how I would have reacted when the boxes arrived and I had not asked about the head unit/wastegate. :eek:

BTW, do we have any members in San Antonio?

[Blackened300a]

Sorry to hear about your bad experiences. I have to hand it to you for being different and going the turbo route, Nothing Ventured, Nothing Gained, It just sucks that a company would crap on their customers like that.
I think a word with the Better Business Bureau about your issues might get the ball rolling.
If not, then rant about their business practices to anyone who will listen.

[SergntMac]

Tough luck, sorry to hear of your trouble with PTK.

TurboErnie didn't have this kind of problem when he bought PTKs Marauder kit. From what he said, things went very smooth, except for some exhaust clamps that were too weak and kept deforming, and causing an exhaust leak. Not liking PTK's choice of supplier, Ernie finally had a custom shop make his own design.

Wonder what being in the middle of a race season has to do with this? PTK doesn't make the main ingrediences (head unit and so on) themselves, maybe someone has been stroking them too? I know this happens to many of our vendors here, they get lied to also.

Good luck, hope things smooth out soon.

[Big House]

Juno,

Sorry to hear that you had this problem. I WAS looking at that package up util now. I hope all goes well with your install. Please keep us up on the progress.

House


Mac,

TurboErnie still hadn't let any of those cats out of the bag. I would love to know how everything went and how everything runs. There is an interest in Turbos so ask him to help us all out?

[LVMarauder]

I went to that site... finnish?? Where the hell is this company. Squires makes a remote mount turbo this isnt the same copmany is it? :confused:

[juno]

Juno,


TurboErnie still hadn't let any of those cats out of the bag. I would love to know how everything went and how everything runs. There is an interest in Turbos so ask him to help us all out?

Thanks!

For ther own reasons, others do not want to publicize their kits and I don't think it has anything to do with the kit being unsucessful. :)

That is what I do not understand as I made it clear to them that this kit would receive the full monty from start to finish and I hoped to give them some business. I guess they don't want the business from us.
The thing is, I am on at least 4 other forums regularly, mostly mustangs, but one is turbo specific including mopar and Chevy. Folks on the other forums were looking to see how this installation turned out also. This kit was going to get a lot of exposure, unfortunately it appears to be off to a bad start.
To make matters worse, I called twice more today to get some physical proof that they have even ordered my head unit and I have not received any calls back. These people do not seem to want to deal with me in any reasonable manner, and I have not even raised my voice to them yet. I have been calmly telling them how disappointed I am with their service, but that may have to end. If the squeaky wheel gets the grease then I will start squeaking in their own backyard with the BBB and AG.

Mac, maybe the race season has a little to do with it, but I do not know how much racing they are involved in. They took my money Jan 31 and told me it may be as long as 10 -12 weeks because they got a lot of orders. They have never used racing as an excuse yet.

[juno]

Nope, this is a San Antonio oufit. http://www.proturbokits.com/


I went to that site... finnish?? Where the hell is this company. Squires makes a remote mount turbo this isnt the same copmany is it? :confused:

[sabtaj1]

Maybe they should go into buisness with SHM.

[SergntMac]

Mac, TurboErnie still hadn't let any of those cats out of the bag. I would love to know how everything went and how everything runs. There is an interest in Turbos so ask him to help us all out? It was last year House, Ernie was the first here to go with turbocharging, and as expected, some here hammered him pretty bad with the wisecracks.

Can't say I blame him for drifting away. Still, he lives a few blocks from me and I see him often. Just last week, he was installing a custom fuel system, this Marauder rocks!

Juno...My remark about race season meant to say that maybe PTK is in the same boat with you, their suppliers are too busy for them? Either way, you're still hurting and that's not right. A lot of things could have changed inside PTK over the winter months, I hope this gets resolved quickly.

[Blackened300a]

Juno...My remark about race season meant to say that maybe PTK is in the same boat with you, their suppliers are too busy for them? Either way, you're still hurting and that's not right. A lot of things could have changed inside PTK over the winter months, I hope this gets resolved quickly.

Any Respectable company would return calls and explain what the situation is. If they are having issues with a supplier, that should be explained to the customer who is shelling out a lot of hard earned money for their product. PTK should do the right thing and make it up to the customer by cutting some of the cost, That would be the right thing to save face after all this BS they are putting him through.
I would continue putting the hurt on them. They have your money and put you on the back burner. You would be saving a few people a lot of money and aggravation by making your nightmare experience public.

[MarauderMark]

They have your money and put you on the back burner.
mine wont even return my calls..
Been there again and still done that.I feel your pain my friend , hope everything works out for the better.:up:

[juno]

I finally spoke with Dalton at 3:30 yesterday, I left messages, a firm email and I still had to call several times until I got him. (note he never returned any of my calls)He promised the head unit and waste gate would be to me a week from friday, which is fine, I might be able to fit it up by then if things go smoothly.
He would not say what the hold up was.
Everything else should be here today. He keeps talking about the quality of the work and I have heard they do some of the best quality welds, etc.
I will be going through it with a fine tooth comb and have some pics of the piping tommorrow.

[Todd]

I just got back to the site and started reading through some of the forums (other than the accufab throttle body thread which I have read when it was replied to...). Unfortunately with my Marauder having a busted piston on cylinder 8 I dont want to drive it. With the short block on the way I cant wait to get her going again.


ALL turbo kit makers have delays. I am pretty sure I told Juno that when he got in touch with me prior to ordering from PTK after seeing details of my installed kit. Read ANY forum about ANY of the kit makers. There will be delays.

I had a very slight delay on my kit. It was the turbo. Instead of taking their word on it I called the turbo maker directly to verify it was ordered and verify the delays. Everything checked out. It was a backorder situation. Period. I am sure it is the same in your case.

I even ordered a larger turbo as a backup for big money races and that has been delayed over a month. To a point where I canceled the order. I will order it again when I get my car going again.


I don't really agree with the business models of the turbo kit makers but they all order the parts when the order comes in. They all do it. There are 1, maybe 2 companies that are big enough to stock much of the kit. And those guys wont touch a kit for our cars. I called them when originally trying to decide which way I wanted to go.


The power you will have is almost beyond belief. I promise you will break parts if you dont keep a handle on your tune. Look at me. 2 trannies and 1 motor later.

450hp and over 500lbs tq at the wheels on 8psi AND on a Mustang dyno. I dont think there is another car on this board that can claim those numbers at that boost level with nothing more than the charger of their choice... (no nitrous, methanol, etc... and other than a turbo car)

And I know the numbers Ernies car put down. You would blow your friggin lid if you knew them..... I promise. And that was before the fuel system. The new numbers will just be stupid......

But as Mac said, Ernie got a ration of crap when he first started talking about turbos on this board. So he just said f-it and doesnt come here any more. Which is a huge loss for us. He knows his stuff and the car is amazing.



I have absolutely nothing to do with PTK other than being a customer. But I can tell you they are not deceitful or liars. They could be more upfront, or maybe proactive is the word, when there are delays rather than you having to ask or get a package and call to see status..... I agree with you there 100%. But it isnt that they are trying to trick you into anything.

Not that it helps you but my kit was only a week and half late, and I detailed the reason above. I think Ernies was around the same time if not a little more.


Juno's situation is not the norm.


Juno, you know if you have any questions or need any help you can contact me. The offer is still open.

[juno]

Todd,

I know you had a decent experience with them, unfortunately I did not. know how successful your kit was and they bent over backwards for you.

Maybe they are not intentionally deceitful, but on at least 5 or 6 occasions I specifically asked them if everything was there and if there were any issues. They told me it was fine, they had everything, it's on track. But that was not the truth.


They have caused me a lot of frustration and aggravation and 20 weeks (hopefully) to deliver a kit while giving me false information along the way just sucks.

So what am I supposed to do? Tell everyone how wonderful they are? I am not making up any stories. I am just relaying to the other folks what has happened. I gave them every opportunity to perform but when they shipped the piping without calling and then I find out they do not even have the turbo yet? That sent me over the edge. That was just the last straw to go along with never returning a phone call or e-mail or stringing me along about the progress.
I know you and others have not documented your kits for your own reasons which have nothing to do with the kit being unsuccessful. Just the opposite. But how many sales have those kits generated?

This was the golden opportunity for them to have one of their kits fully documented on this and other sites from start to fully tested and raced. This thing should have been up and running by now and maybe these folks could have generated a couple of more orders. There is a lot of interest in this kit, trust me. No one else has done that. I made that clear to them and if this is how they perform then they brought it on themselves.

When all the installing, testing and driving is done and anyone wants to take a chance with them, then fine. But I will make sure everyone understands my complete experience with them and what could happen before they drop the cash.

The game has not even started yet. I still have a long way to go and I will give them a fair and honest opinion or evaluation on the quality and performance of the kit.
Everytime I complained about the delays they told me that the quality of the kit would make me forget about any delays.
This had better be one gorgeous fxxxxing kit! :D

So far they have done nothing to please me and nothing to make up for the aggravation.

[SergntMac]

I'm getting a drift that you some special agreement with PTK relative to your cost vs. your participation in field testing. Am I drifting on course?

[GreekGod]

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<!-- companyHeader -->
<TABLE cellPadding=0><TBODY><TR><TD class=header_CompanyName_first Line>Pro Turbo Systems</TD></TR><TR><TD class=header_CompanyName>4850 Whirlwind Dr.</TD></TR><TR><TD class=header_CompanyName>San Antonio, TX 78217</TD></TR><TR><TD class=header_CompanyName>Telephone: (210) 657-2076</TD></TR><TR><TD class=header_CompanyName>Fax: (210) 599-4507</TD></TR><TR><TD class=header_CompanyName>http://www.proturbokits.com/default.asp</TD></TR></TBODY></TABLE>





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<TABLE cellSpacing=0 cellPadding=5><TBODY><TR><TD class=generalinfo_left noWrap align=right>File Open Date:</TD><TD class=generalinfo_right>June 2006</TD></TR><TR><TD class=generalinfo_left noWrap align=right>BBB Membership:</TD><TD class=generalinfo_right>This company is not a member.</TD></TR></TBODY></TABLE>




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[grampaws]

I can understand some supply issue's with companies..
This is not a high volume kit..
I am going to watch this thread to its conclusion..
Hopefully it all washes out..and your on the road soon!!
SHM won't be on my sellers list!

[Todd]

Juno,

The last thing in the world I would want you to do is paint a rosie picture when it isn't so...


If they actually said they had everything and then later said they were missing parts, that is not right and they should be called on that.

I would also want to point out that people that have bad experiences with a company tend to tell many about the negatives whereas the people whose experience is good tend to tell less and sometimes not even tell any details at all.

I hope that makes sense.

I just wanted to point out that your experience has been less than positive but that isnt the norm........


You will enjoy the kit. It will ALL be worth while when you here that turbo spool up and see the looks on peoples faces!!!!!

[AzMarauder]

Thanks for a little sympathy guys, it does make me feel a tad better. :)

Another funny thing is that they told me they would call me when it shipped and I was going to order an E-boost 2 at that time. Well they never called and I just happened to notice it shipped when I looked this morning. The POS did not even say the head Unit did not ship with everything else until I asked him point blank if everything shipped.

At least they lose out on an E Boost 2 sale ($480) and any other goodies I may have picked out.

Imagine how I would have reacted when the boxes arrived and I had not asked about the head unit/wastegate. :eek:

BTW, do we have any members in San Antonio?

If you paid by credit card... refuse the shipment.... call your credit card company and dispute the charge...

[GreekGod]

60 day limit to dispute a charge? Better check first.

[juno]

60 day limit to dispute a charge? Better check first.

The file you found earlier opened in June is the one I just filed. Someone had to be first.

[juno]

My kit arrived minus the head unit and wastegate which are on order. I was also missing my MAF. I initially ordered the stock kit minus the 42 lb injectors and the MAF. After some research I decided to stick with the lightning 90 mm MAF that comes with the kit but delete the Walbro pump back in march, so there could be some confusion caused by me. I sent PTK an e-mail last night with my invoice, so hopefully a follow up phone call will get this remedied. I am trying to keep this thread focused on service. I have started another thread on the kit itself with PICS.

I spoke with Luke this morning and he should have my MAF in the mail this afternoon and will call me with tracking numbers. Now that is service!!! :up: