Spoke with Mercury Customer service for a while today

[Dave Compson]

Well, i dont know where to start. First off, i too was having problems with my rear bumper skin being loose. So, i went over to my dealer and all they said was "sorry, cant help you, its mercurys problem, call this number"

1800- 521-4140 Mercury Customer service line

So, i did.. and WOW they were cool. I dont know if they will fix my problem, but she said if enough people complained about their rear bumper skins, maybe they could come up with a fix.

They are working on the water in the headlight problem now, and i tried to enlighten them on some other (quircks) that our cars seem to have.

She asked me how i knew so much about other peoples problems with their marauders. I pointed her to this website. She told me she will forward all of my complaints and the website info to the engineers. I found that to be encouraging.

She also told me the new blue color is comming in december, thats not real news. But, she also said SILVER is comming in Feburary 2003! I cant wait to see that! I love silver....

I also told her they need to put a supercharger on the marauders, (she didnt understand why), and when i tried to explain, it just didnt make sence to her. Anyway, overall it was a good conversation.

Well, thanks for letting me share. Hope you found some of it interesting.

Dave
Las Vegas

[modular46]

I also received a phone call yesterday. Told them of my misalaigned FRONT bumper cover, the lack of horsepower (more is always better), manual transmission, "Cobralike" brakes (I mean those things are tiny behind 5 spoke 18" wheels) and the Mercury Godhead delete option (this took some explaining). Also told them my moonroof wouldn't open.

[03 Merc]

Dave,

If you are having problems with the rear bumper cover being loose that is the dealers problem...it's called warranty work wheter they like it or not.... I would definitely be meeting the service manager of that dealership soon if they will not fix a fit and finish defect...

You might just mention that when you get your customer satisfaction survey, from Mercury corporate, you will respond accordingly to the high level of service you received. Those surveys from Mercury / Ford corporate terrify the dealers.... It can mean the difference between becoming "Blue Oval certified", or what ever the Mercury equivalent is, or being left out of the extra benefits / discounts... At my dealer within two days of buying a car you receive a letter saying that if you can not give a perfect score to please contact them to schedule a meeting / call with the General Manager or owner to resolve the issue....