Dark_Knight7096
09-08-2008, 12:03 AM
and my "union" isn't helping me. Tell me what you think about this:
I used to work for Verizon, an evil corporation by the way, and they used to run contests for sales and everything, one day i told them that the contest they were running was bs and that it would induce cramming (the placing of products on a customers acct w/o authorization) and that it should be stopped ASAP. The next day (a friday no less) i woke up, in a VERY good mood (something VERY unusual for me) and came into work, was complimenting everyone, offered to help a supervisor out with something i don't usually get involved in, and just generally positive and pleasant. My third customer contact of the day went like this, "I pay comcast 60$ a month for internet what can you do for me?" (yes no lie, that's the first thing he said when he came on my phone). I say, "well sir, we have high speed internet available in your area that will give you comparable speeds to comcast, and put it on the same bill as your home phone to make it easier for you, it's free for the first 6 months (the promo in jersey right now, idk about the rest of the country, they fired me so PLEASE don't PM and ask), and then after that i's 29.99 per month, so for the first 6 months we could save you $360 and then after that we could save you 180$, for a total overall savings of $540 the first year. If you would like I could go ahead and get the gears moving for you." The customer then told me, "Wow, you know what, that sounds great, i would save a lot over comcast, I like it, set me up!" I told the customer, "ok no problem, bear with me just one moment, I'll go ahead and get it set up for you and I'll be right back with your confirmation number." The customer said, "yes great do that." I said, "ok will do, please hold one moment." I then proceeded to place the customer on hold and put the order through for internet. About 40 seconds into it when I get to the submit section the customer hangs up and my next call comes in. I sametime (our work for instant message) my team leader (a totally useless position that is our DIRECT supervisor but they do nothing but tell us that we'll get fired if we don't sell DSL or HSI aka High Speed Internet) what happened, she sametimes me back "I like to move it move it, you like to MOVE IT" which is what she says whenever something is going on that she likes and approves of, i automatically think this means, "he agreed to it, put it in," so i do that. About 5 hours later my boss looks at me and says, "Hey Martin, Arlene wants to talk to you." (Arlene is her boss) I say, "Oh ok, no problem." So I walk into Arlene's office and say, "Hi Arlene, you wanted to see me?" She STARES at me like I just punched her daughter in the face and goes, "LUNCHROOM!" So I walk to the lunchroom, there's a union rep in there that says nothing to me, then Arlene and my boss walk into the lunchroom and Arlene says, "Martin, do you know what 'Cramming' is?" I said, "Of course, it's the addition of services to a customers account without securing the customers permission before adding those services to the account." She looks at me and says, "I was observing on your call with 'John Q. Customer' this morning, do you want to tell me what that was about?" I say, "Oh, well he agreed to take the internet, and Dewey (my boss) said it was ok to put it on there and..." at that point my boss interrupted me and said, "I don't recall ever telling you anything today!" I sat aback for a moment not knowing what to say, then Arlene (bosses boss) looks at me and says, "give us a moment, we need to discuss what to do with you." All the time the union rep is in the chair next to me not saying a word. My boss and her boss leave the room then the union rep looks at me and starts yelling at me, I still have no idea for what. Then my boss and her boss come back in the room and Arlene looks at me and says, "Martin, it is our opinion that you have violated the Verizon sales ethics and cramming policy, and that you crammed your customer, you are hereby suspended without pay until our investigation is complete, go to your desk and collect your things." I said, "Ok Arlene, I don't agree with your decision but I will, but one question: on that call the customer also made reference to being blatantly lied to by our disconnect department, have you spoken to the rep that spoke to them our their supervisor yet, or are you just out to get me?" She looked directly at me and said, "Martin it is our opinion that you have violated the Verizon sales ethics and cramming policy, and that you crammed your customer, you are hereby suspended without pay until our investigation is complete, go to your desk and collect your things." I looked at her and said, "Ok I take that as a no then." One week later I was fired. I mean, if I HONESTLY was a cheat and a liar and put stuff on peoples accounts without their knowledge I wouldn't care, I'd be like, "Ah you caught me" and just get over it, but i HONESTLY don't think i did anything wrong, this angers me so much. To think that just 2 days earlier i was "talked to" because my sales aren't high enough and i'm not "selling enough" for them, but yet i'm, "putting things on customer accounts even without their permission".
Verizon is seriously an evil corporation that treats their grunts like pieces of crap then tells them that they are the most important people in the entire company and that they would be bankrupt without them. Don't **** on my shoe and tell me it's raining!
Sorry for being so long winded everyone, i don't even care if i don't get any responses or if the responses are negative or anything, i just needed to vent. I carried this around for almost a month w/o saying anything to anyone save for a few close friends of mine.
I used to work for Verizon, an evil corporation by the way, and they used to run contests for sales and everything, one day i told them that the contest they were running was bs and that it would induce cramming (the placing of products on a customers acct w/o authorization) and that it should be stopped ASAP. The next day (a friday no less) i woke up, in a VERY good mood (something VERY unusual for me) and came into work, was complimenting everyone, offered to help a supervisor out with something i don't usually get involved in, and just generally positive and pleasant. My third customer contact of the day went like this, "I pay comcast 60$ a month for internet what can you do for me?" (yes no lie, that's the first thing he said when he came on my phone). I say, "well sir, we have high speed internet available in your area that will give you comparable speeds to comcast, and put it on the same bill as your home phone to make it easier for you, it's free for the first 6 months (the promo in jersey right now, idk about the rest of the country, they fired me so PLEASE don't PM and ask), and then after that i's 29.99 per month, so for the first 6 months we could save you $360 and then after that we could save you 180$, for a total overall savings of $540 the first year. If you would like I could go ahead and get the gears moving for you." The customer then told me, "Wow, you know what, that sounds great, i would save a lot over comcast, I like it, set me up!" I told the customer, "ok no problem, bear with me just one moment, I'll go ahead and get it set up for you and I'll be right back with your confirmation number." The customer said, "yes great do that." I said, "ok will do, please hold one moment." I then proceeded to place the customer on hold and put the order through for internet. About 40 seconds into it when I get to the submit section the customer hangs up and my next call comes in. I sametime (our work for instant message) my team leader (a totally useless position that is our DIRECT supervisor but they do nothing but tell us that we'll get fired if we don't sell DSL or HSI aka High Speed Internet) what happened, she sametimes me back "I like to move it move it, you like to MOVE IT" which is what she says whenever something is going on that she likes and approves of, i automatically think this means, "he agreed to it, put it in," so i do that. About 5 hours later my boss looks at me and says, "Hey Martin, Arlene wants to talk to you." (Arlene is her boss) I say, "Oh ok, no problem." So I walk into Arlene's office and say, "Hi Arlene, you wanted to see me?" She STARES at me like I just punched her daughter in the face and goes, "LUNCHROOM!" So I walk to the lunchroom, there's a union rep in there that says nothing to me, then Arlene and my boss walk into the lunchroom and Arlene says, "Martin, do you know what 'Cramming' is?" I said, "Of course, it's the addition of services to a customers account without securing the customers permission before adding those services to the account." She looks at me and says, "I was observing on your call with 'John Q. Customer' this morning, do you want to tell me what that was about?" I say, "Oh, well he agreed to take the internet, and Dewey (my boss) said it was ok to put it on there and..." at that point my boss interrupted me and said, "I don't recall ever telling you anything today!" I sat aback for a moment not knowing what to say, then Arlene (bosses boss) looks at me and says, "give us a moment, we need to discuss what to do with you." All the time the union rep is in the chair next to me not saying a word. My boss and her boss leave the room then the union rep looks at me and starts yelling at me, I still have no idea for what. Then my boss and her boss come back in the room and Arlene looks at me and says, "Martin, it is our opinion that you have violated the Verizon sales ethics and cramming policy, and that you crammed your customer, you are hereby suspended without pay until our investigation is complete, go to your desk and collect your things." I said, "Ok Arlene, I don't agree with your decision but I will, but one question: on that call the customer also made reference to being blatantly lied to by our disconnect department, have you spoken to the rep that spoke to them our their supervisor yet, or are you just out to get me?" She looked directly at me and said, "Martin it is our opinion that you have violated the Verizon sales ethics and cramming policy, and that you crammed your customer, you are hereby suspended without pay until our investigation is complete, go to your desk and collect your things." I looked at her and said, "Ok I take that as a no then." One week later I was fired. I mean, if I HONESTLY was a cheat and a liar and put stuff on peoples accounts without their knowledge I wouldn't care, I'd be like, "Ah you caught me" and just get over it, but i HONESTLY don't think i did anything wrong, this angers me so much. To think that just 2 days earlier i was "talked to" because my sales aren't high enough and i'm not "selling enough" for them, but yet i'm, "putting things on customer accounts even without their permission".
Verizon is seriously an evil corporation that treats their grunts like pieces of crap then tells them that they are the most important people in the entire company and that they would be bankrupt without them. Don't **** on my shoe and tell me it's raining!
Sorry for being so long winded everyone, i don't even care if i don't get any responses or if the responses are negative or anything, i just needed to vent. I carried this around for almost a month w/o saying anything to anyone save for a few close friends of mine.