dakslim
09-25-2010, 07:28 AM
This is in response to the e-mail I sent to Ford in regards to shutting down the Mercury division:
"Thank you for contacting the Ford Motor Company Customer Relationship Center regarding the discontinuation of the Mercury brand line.
We appreciate the time you have taken to contact us regarding your concerns over the recent announcement made by Ford Motor Company to discontinue the Mercury brand. This decision, while a difficult one, is in the interest of maintaining a strong global position in the auto industry with a focus on customer safety, satisfaction, and meeting customer needs. The production of Mercury branded vehicles will be phased out by the end of this year. We appreciate our Mercury owners and stand ready to continue to serve them by honoring their warranties and providing parts and service support through our network of over 3500 Ford and Lincoln dealers nationwide. Mercury customers can expect a letter from Ford Motor Company to assure them that they can continue to receive warranty and other service at their Ford or Lincoln dealer."
Sincerely,
Dawn
Customer Relationship Center
Ford Motor Company
"Thank you for contacting the Ford Motor Company Customer Relationship Center regarding the discontinuation of the Mercury brand line.
We appreciate the time you have taken to contact us regarding your concerns over the recent announcement made by Ford Motor Company to discontinue the Mercury brand. This decision, while a difficult one, is in the interest of maintaining a strong global position in the auto industry with a focus on customer safety, satisfaction, and meeting customer needs. The production of Mercury branded vehicles will be phased out by the end of this year. We appreciate our Mercury owners and stand ready to continue to serve them by honoring their warranties and providing parts and service support through our network of over 3500 Ford and Lincoln dealers nationwide. Mercury customers can expect a letter from Ford Motor Company to assure them that they can continue to receive warranty and other service at their Ford or Lincoln dealer."
Sincerely,
Dawn
Customer Relationship Center
Ford Motor Company