I have a question

[Dennis Reinhart]

I try to do my best you tell me your thoughts, a member PM's me that he bought a marauder from another member, and it has my tune in it, he wants me to send him the MTF file something no SCT dealer does, not Lidio no one.

The member states he has a Pro racer Package which means he can make his own files to his liking, then why would he need mine,

I revise my files all the time, if I send my MTF file he could save the value file and circulate that over the entire board, as I said no one would do this yet he thinks I am wrong in asking for payment of a base file with out my transmission schedule which he could make himself for free if he has a Pro Racers package,.

Again he can make his own MTF files if he truly has a Pro Racer Package, I have no issue with that, but since he did not buy the tunner from me nor pay for the file in it, yet I am made out to be the bad guy and states you lost a customer.:confused::confused: does not make sense to me.

I answer every email I answer the phone I help people all the time but I do run a business.

[Mr. Man]

You are under no obligation to sell him your secret files. I you want to fine but if it makes you uncomfortable than the right of refusal is yours. Listen to that little voice in the back of your head, it is usually correct. Good Luck Dennis:)

[fastblackmerc]

Like Mr. Man said.... if that little voice says don't do it.... don't do it.

Just by posting the question here says you have some doubt.....

don't do it

[Dennis Reinhart]

Yes I know better, but at least you know the whole story, I love this car site.

[mgmsleeper]

if that person can get your file then let us all get a like 75% off of S/C kits.

you are who you are because YOU made it. its YOUR shop and YOUR file. YOU aren't wrong for not wanting to share YOUR stuff. If you gave stuff away you'd never be in business.

good luck!

[RacerX]

Sheesh... I wouldn't think you'd have to even ask after the whole SCT debacle! :D Yes, you do bend over backwards for your customers as I can attest to. Thanks! :beer:

[mgmsleeper]

Sheesh... I wouldn't think you'd have to even ask after the whole SCT debacle! :D Yes, you do bend over backwards for your customers as I can attest to. Thanks! :beer:
.... :agree:

[Jimimac43]

Dennis, you are running a business, that would be like asking coca cola for their recipe. No, no, and no.

[CWright]

I would say it's time for an upgrade. If he wants to purchase the Excal 3 from you then he can get the continous good service we all get who have used you. This way the integrity of your files remains protected. I'm not saying he's a bad guy by no means, but I would not put a file out there that is not locked up. There is too much doubt hanging in the balance here. Stick to your gut and move along.:beer:

[Jon01]

Why should I pay Dennis for a file that the previous owner already paid for, yet he never provided them? That's what I don't understand...
I have tuned dozens of cars via HPTuners and a few with the PR software and have no problem giving people the files for their cars. They are paying me to create them, hence I see the file as their property. If someone were to be sent my direction by a former owner, having purchased a car I tuned, stating they would like to make some changes to shift schedules and other minor things I would send them the file as well, OR offer to make necessary changes and send them a modified file.

When I bought a Trilogy car and wanted to adjust some things on it, Lidio had no problem sending me the .mtf file after I provided him the s/n and some other info.

I was just hoping Dennis could save me an hour or so of dyno time vs starting back from stock. For him to double dip and expect me to pay him yet again when he has already been paid for a tune for this car is IMO BS.

[blazen71]

I say it's up to the tuner. If the customer doesn't like it he can go to someone else he feels comfortable with.

[Dennis Reinhart]

You did not pay for the file or the tuner, another member did, you bought a used car you are asking for my mtf file some thing no other SCT dealer gives out not even Lidio he would not ever send you a Trilogy mtf even it was your car, you did not ask me to help fix the issue you want my file for FREE.
Now that to me is ridiculous not BS you can build your own file as you like it with the PRP

[MMBLUE]

Why should I pay Dennis for a file that the previous owner already paid for, yet he never provided them? That's what I don't understand...
I have tuned dozens of cars via HPTuners and a few with the PR software and have no problem giving people the files for their cars. They are paying me to create them, hence I see the file as their property. If someone were to be sent my direction by a former owner, having purchased a car I tuned, stating they would like to make some changes to shift schedules and other minor things I would send them the file as well, OR offer to make necessary changes and send them a modified file.

When I bought a Trilogy car and wanted to adjust some things on it, Lidio had no problem sending me the .mtf file after I provided him the s/n and some other info.

I was just hoping Dennis could save me an hour or so of dyno time vs starting back from stock. For him to double dip and expect me to pay him yet again when he has already been paid for a tune for this car is IMO BS.

For the record, I am NOT a DR fan and I think everyone knows it. But he has a bussiness and it would be up to him and him only to do it. I SERIOUSLY doubt he will and don't blame him. It would however, be nice of him to give you a locked revision. But, it's up to him and him only to do so. And I respect him for that. ;)

[Dennis Reinhart]

For the record, I am NOT a DR fan and I think everyone knows it. But he has a bussiness and it would be up to him and him only to do it. I SERIOUSLY doubt he will and don't blame him. It would however, be nice of him to give you a locked revision. But, it's up to him and him only to do so. And I respect him for that. ;)

And I would do That he stated he did not like my file and wanted a copy of it for free I would send a correction with the serial number of the x call In cef format for free but he never asked for that.

[JoeBoomz]

Why should I pay Dennis for a file that the previous owner already paid for, yet he never provided them? That's what I don't understand...

I was just hoping Dennis could save me an hour or so of dyno time vs starting back from stock. For him to double dip and expect me to pay him yet again when he has already been paid for a tune for this car is IMO BS.

Dennis has a right to refuse to give out what can be considered "intellectual property." Dennis and his Company invested the time to R&D the final result and has a right to ask for compensation for it. The tune in the car is NOT the MTF file. The tune in the car is an encrypted, distributable version of the MTF file that protects the tuners' intellectual property. The encrypted tune is what the customer pays for, NOT the original source MTF.

I support Dennis' decision to retain Reinhart's intellectual property and refusal to mail out the MTF files - also being a Pro Racer owner I understand it completely.


Now with that said, perhaps there is a compromise somewhere; if you need a specific (small) PART of the tune perhaps if you respectfully approach Dennis, he may be willing to extract the set of values for you from the tune and send you a value file. This is what I would try and in my experience if you give Dennis some time and respect he returns it in multitudes.

[Jon01]

You did not pay for the file or the tuner, another member did, you bought a used car you are asking for my mtf file some thing no other SCT dealer gives out not even Lidio he would not ever send you a Trilogy mtf even it was your car, you did not ask me to help fix the issue you want my file for FREE.
Now that to me is ridiculous not BS you can build your own file as you like it with the PRP

I didn't ask you to fix the issue because I'm capable of doing it myself and figured it would be easier for me to do so than bother you in doing so.

Lidio was more than happy to send me the file after I discussed the issues I was having with the tune. He called me on a Saturday morning and spent over an hour on the phone with me talking it over. I had the file in my inbox within the hour. It was apparent that I wasn't trying to make a buck off of his tune, rather just trying to perfect it to my liking and driving style.

This is where product support comes in, like I said, when I tune a car, the owner gets the files sent to them. That way should they move or sell the car whoever messes with it in the future has the ability to pick up where I left off. I see my support as following the car that carries my modified tune in it, not the person who gave me money.

[MMBLUE]

And I would do That he stated he did not like my file and wanted a copy of it for free I would send a correction with the serial number of the x call In cef format for free but he never asked for that.


Kudos to you then.:bows: "Going the extra mile" Is great, any more than that, it's up to him to pony up with some cha ching for more.

[Jon01]

Now with that said, perhaps there is a compromise somewhere; if you need a specific (small) PART of the tune perhaps if you respectfully approach Dennis, he may be willing to extract the set of values for you from the tune and send you a value file. This is what I would try and in my experience if you give Dennis some time and respect he returns it in multitudes.

I was very respectful in my request which was made last week. I made it clear I was not knocking his work, I just prefer a different shift and lockup schedule.
I also made it clear I was not looking to do anything with 'his' tune other than a few tweaks. All I wanted 'his' .mtf file for was so I didn't have to start from scratch with regards to fueling and spend more $ on dyno time.

[ctrlraven]

Lidio was more than happy to send me the file after I discussed the issues I was having with the tune. He called me on a Saturday morning and spent over an hour on the phone with me talking it over. I had the file in my inbox within the hour. It was apparent that I wasn't trying to make a buck off of his tune, rather just trying to perfect it to my liking and driving style.



So what's the problem? You got what you wanted from Lidio. Dennis doesn't have to do anything. His business traction was between the previous owner and him. Instead of asking for the tune, you could of just asked him "Dennis, is there anything that you can help me out with here with the situation I am having?"

I originally got tuned by Dennis, then Zack helped me out when I had an issue, then I got a dyno tune by a local tuner and the trans parameters were way off and I contacted Dennis explained my issues and ASKED (keyword!!!) him if he had a minute to take a look at my tune. It's all in how you present what you say where it can go no where or your way.

[napolitano]

Jon01, from what I gather your a tuner yourself right? I read you could save money on fuel, dyno time etc. So if you are a tuner you would understand there are costs involved in running a business with a dyno machine and so on. But if your a tuner then why don't you have a dyno? Oh yeah you dont have one. Then you wouldn't understand that there are costs involved in tuning.lol.This is how america works. We have rights and choices. It is a choice for Dennis to not give up a file and you have the right to go elsewhere.

[knine]

My opinion: 2 wrongs don't make a right. Jon01: realize that businesses are just that, a business. Dennis: drawing attention on a public forum knowing the member would be drawn out is wrong.:twocents:

[Jon01]

So what's the problem? You got what you wanted from Lidio. Dennis doesn't have to do anything. His business traction was between the previous owner and him. Instead of asking for the tune, you could of just asked him "Dennis, is there anything that you can help me out with here with the situation I am having?"

I originally got tuned by Dennis, then Zack helped me out when I had an issue, then I got a dyno tune by a local tuner and the trans parameters were way off and I contacted Dennis explained my issues and ASKED (keyword!!!) him if he had a minute to take a look at my tune. It's all in how you present what you say where it can go no where or your way.

You guys make it sound like I demanded it from him.

I sent him a very polite PM stating I was wanting to modify the shift and converter schedules in the current tune. See below:

Hi Dennis,

I purchased a Marauder which came with an XCal2 supplied by you from xxxxx xxxx.
I would like to do some monkeying with the tune to get the shifts more to my liking. Not trying to insult your work at all, I just prefer a different feel than it is set up for at this point.
I have quite a bit of experience tuning LSx GM vehicles via HPTuners so I am pretty confident I won't get in over my head.
Would it be possible for me to get the files created for this car from you so that I do not have to start entirely from scratch?

Thanks Dennis!
Jon Birkenholz

His response:



You have no way to adjust the file unless you have a pro racer package

To which I responded stating that I had the PR software.
His response:

Well then you can build your own custom tune and design you own shift schedule very easily
My response:

Yes, but it would be easier to start with the base tune that is in the car.
Dyno time is $150/hr, I would like to keep my time on it as short as possible...
His response:


No Sct dealers give Mtf files you have stated you want to make changes to my file is this car S/C what was the original paid for this correct what was his name

My response:

No, car is n/a, stock motor. 4.10's and a 2800 converter.
Original buyer was xxxxx xxxx.

I hear nothing back for 5 days, then a response from Dennis stating he would send the file for $75. I informed him that I don't agree with his policy and he'd lost himself a future customer as a result of it.

That's not how I support folks who's cars I've tuned, but, if that's how he wants to conduct his business that's his choice.
I see an opportunity to help someone out without making a buck as an opportunity to earn a customer's future business in it's entirety. If someone wants to take a piece of my work and make it more to their liking then by all means, have at it.

Dennis conducts business like most big corporations, make a buck at every turn. That's fine, again, his call, but as a result of him taking that tact, I won't be doing business with him at any point in the future.

In my discussion with Lidio he understood that I was not trying to steal his tune, rather I was requesting the data necessary to make a few minor changes to the car so it ran more to my liking and I was competent in completing those changes. Hence, AA will get my business in the future.


Jon01, from what I gather your a tuner yourself right? I read you could save money on fuel, dyno time etc. So if you are a tuner you would understand there are costs involved in running a business with a dyno machine and so on. But if your a tuner then why don't you have a dyno? Oh yeah you dont have one. Then you wouldn't understand that there are costs involved in tuning.lol.This is how america works. We have rights and choices. It is a choice for Dennis to not give up a file and you have the right to go elsewhere.

I do it on the side to help folks out as the local dyno shop does not have the ability to tune GM stuff. I've also done a few 05+ Mustangs when their guy was out on his honeymoon.

I do not run a business in doing it. I charge whatever my costs are plus 50 bucks as my Saturday mornings/afternoons are not completely worthless. :)

You're right, I don't have a dyno. Like I said, I have an arrangement with the local dyno shop. Besides, why would I when this is a hobby that I help folks out with my knowledge on occassion?
I realize there are costs. I have over $2,000 in hardware I use for doing this between the HPT, PR softwares and various widebands/attachments.
I could have picked up a Dynojet recently for 12k and set up shop, but again, this is purely a hobby. I have a day job that pays the bills(most of the time:))

You are right, that's how America works, Dennis made his choice, now I get to go elsewhere for my mod parts and other stuff.

YOU'RE FORGETTING, I'M NOT THE ONE WHO STARTED THIS THREAD. NOR AM I CRYING ABOUT IT.

It would have been nice to save some dough on dyno time if Dennis would have been willing to provide the support to his customers that I do. However, apparently he's not. No big deal, I'll handle the fueling on my own.

[MMBLUE]

You guys make it sound like I demanded it from him.

I sent him a very polite PM stating I was wanting to modify the shift and converter schedules in the current tune. See below:


His response:


To which I responded stating that I had the PR software.
His response:

My response:

His response:


My response:


I hear nothing back for 5 days, then a response from Dennis stating he would send the file for $75. I informed him that I don't agree with his policy and he'd lost himself a future customer as a result of it.

That's not how I support folks who's cars I've tuned, but, if that's how he wants to conduct his business that's his choice.
I see an opportunity to help someone out without making a buck as an opportunity to earn a customer's future business in it's entirety. If someone wants to take a piece of my work and make it more to their liking then by all means, have at it.

Dennis conducts business like most big corporations, make a buck at every turn. That's fine, again, his call, but as a result of him taking that tact, I won't be doing business with him at any point in the future.

In my discussion with Lidio he understood that I was not trying to steal his tune, rather I was requesting the data necessary to make a few minor changes to the car so it ran more to my liking and I was competent in completing those changes. Hence, AA will get my business in the future.



I do it on the side to help folks out as the local dyno shop does not have the ability to tune GM stuff. I've also done a few 05+ Mustangs when their guy was out on his honeymoon.

I do not run a business in doing it. I charge whatever my costs are plus 50 bucks as my Saturday mornings/afternoons are not completely worthless. :)

You're right, I don't have a dyno. Like I said, I have an arrangement with the local dyno shop. Besides, why would I when this is a hobby that I help folks out with my knowledge on occassion?
I realize there are costs. I have over $2,000 in hardware I use for doing this between the HPT, PR softwares and various widebands/attachments.
I could have picked up a Dynojet recently for 12k and set up shop, but again, this is purely a hobby. I have a day job that pays the bills(most of the time:))

You are right, that's how America works, Dennis made his choice, now I get to go elsewhere for my mod parts and other stuff.

YOU'RE FORGETTING, I'M NOT THE ONE WHO STARTED THIS THREAD. NOR AM I CRYING ABOUT IT.

It would have been nice to save some dough on dyno time if Dennis would have been willing to provide the support to his customers that I do. However, apparently he's not. No big deal, I'll handle the fueling on my own.

JMHO, DR is a cocky SOB. But bussiness is bussiness. BTW, good luck with your tuning. After this Lido will prolly hook ya up then you can post away. My :twocents:

[ctrlraven]

Jon01, what year is the car?

[BUCKWHEAT]

Sheesh... I wouldn't think you'd have to even ask after the whole SCT debacle! :D Yes, you do bend over backwards for your customers as I can attest to. Thanks! :beer:

I think under the new SCT contracts, Dennis doesn't own the tune, SCT does. Thats why folks are looking for SCT alternatives. Not Dennis' fault. He can get in a heap of trouble with SCT.

Perhaps the new MM owner should call SCT to ask for 'his' tune.

[Jon01]

Jon01, what year is the car?

It's an 03 300a.



I think under the new SCT contracts, Dennis doesn't own the tune, SCT does. Thats why folks are looking for SCT alternatives. Not Dennis' fault. He can get in a heap of trouble with SCT.

Perhaps the new MM owner should call SCT to ask for 'his' tune.

Dennis was willing to let the tune go, but he wanted me to pay him $75 for something he had already created for the previous owner.

This is my 3rd MM btw, I am far from a 'new' MM owner. Been in one since 2004 thank you very much.
The previous owner didn't pay SCT to create a tune for him, he paid DR to do so.

[BODYMAN]

Others can flame me for saying this, But I can understand what Jon is saying and it did not appear he was being rude,demanding in asking for this. Starting from scratch is a royal PITA. However like others have stated it is Dennis business it is his choice to do as he feels right or whats best for his business. If I were to sell my 04 SB I feel that my tuner would send the file to a new owner if needed for change purposes. I do recall yrs back Jon had a Trilogy car and requested a trilogy file for it probably for same purpose. IMO this should not have become a public issue it should have remained between the 2 of them. Also what Buckwheat just said is 100% true now *All tunes are owned/property of SCT*

[napolitano]

You guys make it sound like I demanded it from him.

I sent him a very polite PM stating I was wanting to modify the shift and converter schedules in the current tune. See below:


His response:


To which I responded stating that I had the PR software.
His response:

My response:

His response:


My response:


I hear nothing back for 5 days, then a response from Dennis stating he would send the file for $75. I informed him that I don't agree with his policy and he'd lost himself a future customer as a result of it.

That's not how I support folks who's cars I've tuned, but, if that's how he wants to conduct his business that's his choice.
I see an opportunity to help someone out without making a buck as an opportunity to earn a customer's future business in it's entirety. If someone wants to take a piece of my work and make it more to their liking then by all means, have at it.

Dennis conducts business like most big corporations, make a buck at every turn. That's fine, again, his call, but as a result of him taking that tact, I won't be doing business with him at any point in the future.

In my discussion with Lidio he understood that I was not trying to steal his tune, rather I was requesting the data necessary to make a few minor changes to the car so it ran more to my liking and I was competent in completing those changes. Hence, AA will get my business in the future.



I do it on the side to help folks out as the local dyno shop does not have the ability to tune GM stuff. I've also done a few 05+ Mustangs when their guy was out on his honeymoon.

I do not run a business in doing it. I charge whatever my costs are plus 50 bucks as my Saturday mornings/afternoons are not completely worthless. :)

You're right, I don't have a dyno. Like I said, I have an arrangement with the local dyno shop. Besides, why would I when this is a hobby that I help folks out with my knowledge on occassion?
I realize there are costs. I have over $2,000 in hardware I use for doing this between the HPT, PR softwares and various widebands/attachments.
I could have picked up a Dynojet recently for 12k and set up shop, but again, this is purely a hobby. I have a day job that pays the bills(most of the time:))

You are right, that's how America works, Dennis made his choice, now I get to go elsewhere for my mod parts and other stuff.

YOU'RE FORGETTING, I'M NOT THE ONE WHO STARTED THIS THREAD. NOR AM I CRYING ABOUT IT.

It would have been nice to save some dough on dyno time if Dennis would have been willing to provide the support to his customers that I do. However, apparently he's not. No big deal, I'll handle the fueling on my own.

Yes you are right. You did not start this thread. But again Dennis made a choice and I'm sure you made one already yourself to go elsewhere. So I think this whole subject is out in the open and getting overblown now, we all have one thing in common, our MM's, lets not forget that. No matter how much some of us dislike other members, I'm sure we still use everyone's threads about their car issues to our advantage and that is what the site is useful for. Now can we get back to car talk, or at least mod talk.

[Spectragod]

Dennis was willing to let the tune go, but he wanted me to pay him $75 for something he had already created for the previous owner.

The previous owner didn't pay SCT to create a tune for him, he paid DR to do so.


Read what YOU have written. The previous owner paid for the tune, not you, you were never Dennis's customer, the prior owner was.

Kinda of like a parts warranty, if you buy a used car and the battery had been replaced by the prior owner, you are usually not going to get a warranty replacement, even if it is a month old and bad, YOU did not pay for it originally.

Sounds like you should have just paid the $75 for the tune file, problem solved. Nothing good is free, nothing free is good.

[ctrlraven]

Others can flame me for saying this, But I can understand what Jon is saying and it did not appear he was being rude,demanding in asking for this. Starting from scratch is a royal PITA. However like others have stated it is Dennis business it is his choice to do as he feels right or whats best for his business. If I were to sell my 04 SB I feel that my tuner would send the file to a new owner if needed for change purposes. I do recall yrs back Jon had a Trilogy car and requested a trilogy file for it probably for same purpose. IMO this should not have become a public issue it should have remained between the 2 of them. Also what Buckwheat just said is 100% true now *All tunes are owned/property of SCT*
Yeah, he needed an XTR file and Zack helped him out with that.

[Blown3.8]

Can't be that big of a deal to start from scratch on an NA car with 4.10s and a converter. Pop your wide band in there and hit up the track for 30 bucks. Dial in your MAF curve if its out of whack, being stock and all, can't be that far out.:confused: Real world is better than the dyno anyway.

[Mr. Man]

Read what YOU have written. The previous owner paid for the tune, not you, you were never Dennis's customer, the prior owner was.

Kinda of like a parts warranty, if you buy a used car and the battery had been replaced by the prior owner, you are usually not going to get a warranty replacement, even if it is a month old and bad, YOU did not pay for it originally.

Sounds like you should have just paid the $75 for the tune file, problem solved. Nothing good is free, nothing free is good.
This is what I was thinking too and I think the analogy of the battery purchase is a good one.:up:

Wow all this insight from a DTR owner, who would have guessed:D;)

[BODYMAN]

Yeah, he needed an XTR file and Zack helped him out with that.

Yep! I do recall that!! On another note Jon you ready to sell that GTX yet LOL:)

[Jon01]

Read what YOU have written. The previous owner paid for the tune, not you, you were never Dennis's customer, the prior owner was.

Kinda of like a parts warranty, if you buy a used car and the battery had been replaced by the prior owner, you are usually not going to get a warranty replacement, even if it is a month old and bad, YOU did not pay for it originally.

Sounds like you should have just paid the $75 for the tune file, problem solved. Nothing good is free, nothing free is good.

Actually, yes you will if you have the receipt for the warranty. Battery warranty follows the part, not the owner. That's why they have the date codes they punch out on the top of them when you buy them.

I won't pay DR $75 to click and drag a file to an email. Especially after the way he's handled this.

Todd - yeah, pulled the Dana 60 out of it and sent it on it's way. Was going to keep it but I really don't need another project needing nearly everything just sitting around. :)

raven - actually, Zack didn't have a file for my processor code. That's why I ended up buying the PR software.

What have I learned from this?
DR is a douchebag. He knew the fanboys on this board would rally to his support in making this thread. Yet he continues to not stand behind his product.

I'll be yanking his tune and smashing his x-cal with a sledge then buying another one from a local shop and building my own tune that doesn't suck donkey balls. I will get dyno numbers before/after and let you guys know just how much you're leaving on the table with one of the 'super fantastic DR, no support for my product tunes.'

[Ms. Denmark]

What have I learned from this?
DR is a douchebag. He knew the fanboys on this board would rally to his support in making this thread. Yet he continues to not stand behind his product.

I'll be yanking his tune and smashing his x-cal with a sledge then buying another one from a local shop and building my own tune that doesn't suck donkey balls. I will get dyno numbers before/after and let you guys know just how much you're leaving on the table with one of the 'super fantastic DR, no support for my product tunes.'

Are you sure you're from Iowa? :o

[Spectragod]

Actually, yes you will if you have the receipt for the warranty. Battery warranty follows the part, not the owner. That's why they have the date codes they punch out on the top of them when you buy them.

I won't pay DR $75 to click and drag a file to an email. Especially after the way he's handled this.

What have I learned from this?
DR is a douchebag. He knew the fanboys on this board would rally to his support in making this thread. Yet he continues to not stand behind his product.

I'll be yanking his tune and smashing his x-cal with a sledge then buying another one from a local shop and building my own tune that doesn't suck donkey balls. I will get dyno numbers before/after and let you guys know just how much you're leaving on the table with one of the 'super fantastic DR, no support for my product tunes.'

Well that clears everything up....... why don't you just produce the receipt for the xcal and tune, and I am sure Dennis will help you out.

I'm no fan of anyone, I just understand how business works, you were not DR's customer, that's the bottom line, otherwise he would have taken care of you.

As far as leaving HP on the table, I know my car is capable of a lot more than it's tuned for, but in it's current state of tune, it's safe, and really, any more than what I have now is more than is needed for the street. And that's one of Lidio's tunes, not DR's. So I guess everyone doesn't tune them to the edge, but your more than welcome to.

[fastblackmerc]

What have I learned from this?
DR is a douchebag. He knew the fanboys on this board would rally to his support in making this thread. Yet he continues to not stand behind his product.

I'll be yanking his tune and smashing his x-cal with a sledge then buying another one from a local shop and building my own tune that doesn't suck donkey balls. I will get dyno numbers before/after and let you guys know just how much you're leaving on the table with one of the 'super fantastic DR, no support for my product tunes.'

Real nice..... :shake::shake:

[cpe6]

Dennis see how invaluable this is; that file is your property. If you decide to give it to him or not its your right. I hope incidents like this dont hinder your shop time of working on customers vehicles.

[CBT]

Actually, yes you will if you have the receipt for the warranty. Battery warranty follows the part, not the owner. That's why they have the date codes they punch out on the top of them when you buy them.

I won't pay DR $75 to click and drag a file to an email. Especially after the way he's handled this.

Todd - yeah, pulled the Dana 60 out of it and sent it on it's way. Was going to keep it but I really don't need another project needing nearly everything just sitting around. :)

raven - actually, Zack didn't have a file for my processor code. That's why I ended up buying the PR software.

What have I learned from this?
DR is a douchebag. He knew the fanboys on this board would rally to his support in making this thread. Yet he continues to not stand behind his product.

I'll be yanking his tune and smashing his x-cal with a sledge then buying another one from a local shop and building my own tune that doesn't suck donkey balls. I will get dyno numbers before/after and let you guys know just how much you're leaving on the table with one of the 'super fantastic DR, no support for my product tunes.'

Do it while it's still in the car.....

[TAKEDOWN]

I guess $75.00 is cheaper then $150/hr...

[Spectragod]

I guess $75.00 is cheaper then $150/hr...

It's the "new math" that always gets you.:lol:

[vkirkend]

Why should I pay Dennis for a file that the previous owner already paid for, yet he never provided them? That's what I don't understand...
I have tuned dozens of cars via HPTuners and a few with the PR software and have no problem giving people the files for their cars. They are paying me to create them, hence I see the file as their property. If someone were to be sent my direction by a former owner, having purchased a car I tuned, stating they would like to make some changes to shift schedules and other minor things I would send them the file as well, OR offer to make necessary changes and send them a modified file.

When I bought a Trilogy car and wanted to adjust some things on it, Lidio had no problem sending me the .mtf file after I provided him the s/n and some other info.

I was just hoping Dennis could save me an hour or so of dyno time vs starting back from stock. For him to double dip and expect me to pay him yet again when he has already been paid for a tune for this car is IMO BS.


Uh.......because it wasn't you that paid him?????

[massacre]

It's a trap!

[dj_pizm]

Thats what she said! !!!

[71cyclone]

In reference to the tunning issue . Mr Reinheart runs a business , and He is one of the founding Marauder Hot Rod Tunners working in compliance with Ford Tech Team His work will also past State Emissions [no-reset- or bring backs next month ].
His Craftsmanship worked for me. There is an old saying If one will not- another one will. This is America Variety and options help build this country. Reinhart performance has supported this sight for a long time .
In closing my coment is LETS KEEP THE PEACE

[Marauderjack]

Why did I read all of this....UGH??????? :eek: :help: :help:

[scruff]

Why did I read all of this....UGH??????? :eek: :help: :help:


why it was to see who was going to eat the other $75 lol not me!

[hakisaki]

you can't expect something for free when you weren't the original purchaser!!! it's common sense with any business and it will never happen at my shop either i won't warranty something i installed in someone's car after they sold it f... that!!!!!!

lesson learned lol!!!!!!!<<<<<

[hakisaki]

this was a waste of 30 minute's!!!!!!

[Jon01]

Sorry for wasting your time guys, I guess asking for a tune that doesn't bang the rev limiter on the 1-2 shift is too much to as for from Mr Reinhart.

[sailsmen]

Just Pay for it.

[Ms. Denmark]

sorry for wasting your time guys, i guess asking for a tune that doesn't bang the rev limiter on the 1-2 shift is too much to as for from mr reinhart. bingo!! ...

[Pat]

Oh for crying out loud, is that all you wanted? A simple phone call and the fix is sent via e-mail to your computer / flasher. That's exactly what I had done and Dennis was quick provide the necessaries and I'm a happy camper.

Regards,

BTW this thread has been a cool refresher course on bidness 101.

[Spectragod]

Sorry for wasting your time guys, I guess asking for a tune that doesn't bang the rev limiter on the 1-2 shift is too much to as for from Mr Reinhart.

Nothing good is free...... nothing free is good. :rolleyes:

[OneBADLsE]

I felt like I was forced to read all of this...lol

Some things never change..

[fastblackmerc]

Nothing good is free...... nothing free is good. :rolleyes:

Free food is good!

[SC Cheesehead]

Free beer is good!

fiix it for you! :D

[fastblackmerc]

fiix it for you! :D

No, "Free beer is good!" is even better!