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Thread: Mercury Customer Relations Called ?

  1. #1
    Join Date
    Jul 2003
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    Orange County New York
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    Question Mercury Customer Relations Called ?

    Hey Folks I just want to ask if this has happened to you . at
    Around 4:30PM today I received a call from someone Claiming
    to be from the Mercury office/Factory in Florida calling to do a
    Survey for customer satifaction on my 03 MM . Question like-
    Overall satisfaction , how the car rides , any noise from the rear
    end , like/dislike the interior , Paint job satifaction , Squeaky
    noise in the seats or interior , quality of the sound system ,
    Handling and performance , and rating on gas mileage .
    He also asked me for sugestions as to how and what would
    I like or reccommend for future MM to have . after telling him what
    Would and should be installed , I told that it wasn't for a friend
    at work I wouldn't have heard of a MM and that F/L/M droped the
    Ball at marketing . To my surprise and Logan I hope your sitting
    Down for this , He stated that if I want to learn more about
    Mercury Marauders to go to www.MercuryMarauder.Net for FAQ's
    Talk about about Popularity , the guy's name is Stanley XXXX and
    Gave me a Mercury Customer Relation PH# were he works .
    PH# 1-800-521-4140 . Has any one received a PH call from
    Mercury Customer Relations or is this something new they
    Started ???
    I'll keep my Freedom, my Money, my Religion, my Guns & you can keep the " Change ".

  2. #2
    Join Date
    Mar 2003
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    Chester County, PA
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    ADELG670,

    I got the same call about a month after I bought my Marauder.
    At first I thougt it was a joke, I kept asking him are you for real.

    I told about the same as you did, hopefully they will take our advise next time they design a car.

    Later
    Bowman9

  3. #3
    Join Date
    May 2003
    Location
    South Fl
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    We've all gotten a call from Stanley, but this is the first i've heard that he said to go to this site. I guess everyone telling him about it when he calls finaly got into his head. But he hasnt posted on this site yet.

  4. #4
    Join Date
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    Cape Cod, MA
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    I never got any call from Stanley...

    The Blackbird
    Trilogy #61
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    The Spruce Goose
    2004 Grand Marquis LS Limited Edition
    Daily Driver

  5. #5
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    Four Corners,Oregon (take exit at the prison, go past the refuse transfer station, and head toward Shangri-la)
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    well RF, you now have his phone #, so give him a call.
    Member Number 32

    Originally posted by TripleTransAm
    An interesting side note: this isn't the same forum I used to post on for years, and I've been doing a lot of reading over the past 48 hours on both sites. Looks like there's been a serious splintering. I never thought it'd be possible for this to happen to a group of owners of a car model that sold no more than 14000 copies over 2 model years. Kind of scary, when thinking of the scale. Makes one think that maybe it'd be a good idea to do some introspection and think about what each of us needs to do to build a solid community, analyze what it is we're all honestly looking for by belonging to this community.

  6. #6
    WolfeBros Guest
    I have never heard anything from LM and the MM is my 10th car from them. That doesn't count the Fords I have had too.
    Go figure.

  7. #7
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    Wolfebros-After 9-previous LM vehicles Maybe they started this
    Program for those that own the Later 03MM . I can't
    be sure of this but if you want you can give Stanley a
    Call and inquire about it
    I'll keep my Freedom, my Money, my Religion, my Guns & you can keep the " Change ".

  8. #8
    bigslim Guest
    Never got call and I work for them.

  9. #9
    Join Date
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    Lawrence Twp., NJ
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    Standly never called me? But I did get lots and lots of questioners in the mail........................
    Member # 383.

    2003 Marauder Black.

    Build 8/13/02

    Launched 9/28/02

    Sold May 16, 2018

    #3,646 of 7,839 black '03

    1995 Ford F-150. Mark III 2wd, reg. cab

    2011 F-150 Lariat crew cab 4X4 3.5 L twin turbo Ecoboost

    Fate rarely call upon us at a monent of our choosing.

    http://www.usdebtclock.org/index.html

  10. #10
    Join Date
    Mar 2003
    Location
    Las Vegas, NV (Henderson)
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    I got a similar call about a month after purchase. He did ask what aftermarket stuff I had installed in the car such as stereo, etc. I told him it was completly stock (just in case he reported any mods to the warranty dept.) except the Sylvania Silverstars. I also told him the bulbs I took out were made by Sylvania so they could be installed at the factory. The most interesting question was would I have paid more for a factory supercharger light the Lightening pick-up (I said yes). I mentioned that I was a member of this list and it was actually more infomative than the dealer.
    His: Blue w/Light Flint Born 02/05/03 (Wednesday)
    6674 of 7838, Color sequence 102 of 327

    1 of 111 Without Heated Seats
    6 CD Changer in Trunk
    Locking Lugs
    Trunk Organizer
    Real Oil Press Guage w/MM Face
    Marauder Side Emblems
    Rear Bumper Inserts

    Nephews: Blue w/Light Flint
    Born 02/05/03
    6673 of 7838, 101 of 327 Blues 1 of 111 Without Heated Seats
    Cars purchased 7 years apart, but are only 20 VIN numbers apart. Sequential units on the assembly line.


    Hers: Black 300A w/Charcoal Born 06/25/02 (Tuesday)
    2011 of 7838
    .
    Locking Lugs
    Trunk Organizer
    Real Oil Press Guage w/MM Face
    Factory Alarm
    Marauder Side Emblems
    Rear Bumper Inserts

    #4 (Pound Rescue Marauder) 2003 DBP/Light Flint
    120 of 328 DBP 1 of 217 with heated seats.
    6705 of 7838 2003's
    Built Friday 02-07-2003
    Bought 09-10-2012

    #5 2003 DBP/Light Flint
    136 of 327 Blues 1 of 111 W/O Heated Seats
    6741 of 7838 2003's
    Built Tuesday 02-11-2003
    Bought 05-06-14

  11. #11
    WolfeBros Guest
    Originally posted by ADELG670
    Wolfebros-After 9-previous LM vehicles Maybe they started this
    Program for those that own the Later 03MM . I can't
    be sure of this but if you want you can give Stanley a
    Call and inquire about it

    Thanks but if Stanley or anybody else at LM wants my opinion they are gonna have to do the legwork.

  12. #12

    Mercury Customer Relations Called ?

    And they wanted to know what a 'Marauder' was

    I've never received a call, anything in the mail, nothing.
    Maybe because when I (and someone else here) picked up our Marauders last June...it was on the day the dealership was going out of business and "proper paperwork" wasn't filed?

  13. #13
    Join Date
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    Re: Mercury Customer Relations Called ?

    Originally posted by TAF
    "it was on the day the dealership was going out of business and paperwork" wasn't filed?: [/B]
    To bad they didn't lose your payment /or balance schedule along with that paper work shufle
    03' MM Black 300 A - (FOR SALE--)
    Build Date 6/25/02 - #1,987 of 7,839 for '03
    Vortech T- TRIM -Water to Air -
    12.45 at 109.6 MPH
    1.92 Sec .- 60 '
    Alt .SSHS 9 --11/7/09

    '06 CV P71 Street Pkg
    Interior Marauder Floor Shift
    All New Parts

    '12 F-150 KingRanch Off Rd Pkg.
    373 Gear EcoBoost- Does What's Asked

    In Memoriam....11-14-13
    He loved this site so MUCH! and the Members More!!

    Rex Weinbender (SC Cheesehead)

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  14. #14
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    I know I have mentioned the site both times I have spoken to LMCS. I don't remember the guy's name who called, but I repeated the site URL several times and told them they should have at least one R+D guy and one CS rep on this board. I also mentioned what I had read about options that shold have come from the factory. (SC, gears, driveshaft, etc.)

    All this was back in May/June - I am sure others mentioned it earlier than that but I suspect those of us that kept mentioning the same site convinced someone to at least look us up.

    Perhaps since the MM is cancelled they chose not to ask for input from the board, but it's nice that they know we exist!

    -A
    Self-importance is our greatest enemy. Think about it - what weakens us is feeling offended by the deeds and misdeeds of our fellowmen. Our self-importance requires that we spend most of our lives offended by someone. -- Carlos Castaneda

  15. #15
    Join Date
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    I've recv'd 2 surveys in the mail, 1 from LM, 1 from JD Powers (with a dollar!!). And I nit-pik'd everything, from lack of true muscle to the short radio volume knob. No Stanley though.

    TP

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