Four years ago on a 100 degree day, enroute to an auto parade and car show, I stopped to buy a new battery at Napa. Car barely started, felt it was running weak, AC not blowing as hard as I thought it should, and I didnt want it to die in the parade in the heat.
Folks at NAPA were very kind, and very helpful. I changed the battery in the parking lot, attended the event (which was my primary goal) WITH AC BLOWING NON STOP!
After continuous problems with the $149 two year battery from NAPA, I went back one week after the two year period ended, and had to pay another $49 prorated to have the battery replaced (only after I pitched a well reasoned fit, upon return we figured out that the batter they sold me was, unbeknownst to me, already 11 months old when they sold it to me. And 11 months into a 2 year battery is a big deal vs the 1 week I was past my purchase date.)
Fast forward a year or so, the issues start again, and yesterday I found the receipt and returned to Napa with a 1.5 year old dead 2 year battery. And even while I was within the 2 year warrenty time frame, the register/computer system wanted me to pay another $89 for the replacement.
After remaining very calm and cool, and explaining the 3.5 year issue, the clerk (who was very nice and very cool the entire time -- AS WAS I), said there was nothing she could do.
So I asked to return the battery! She smiled--input it, and the system would let her do that! She refunded the $178 ($149+ $49 + Tax - core) to my credit card...
AND I RACED TO COSTCO and bought an Interstate 4 year garaunteed replacement powerhouse. Battery was only 2 weeks old (has a born date).
I installed it and WOW what a diffence. Interior lights brighter that previous, car litteraly sprang to life and started with ease on the first turn (after 3 months of slumber).
20 years+ ago, I thought Interstate were the very best batteries made. I know they went through some changes, and lost some customers, but I've got to tell you. Quality is back! Further (not farther), Costco's "No Worries" immediate replacement, dont need a reciept becuase I found it in your membership file policies ARE AWESOME!
Oh and BTW-- 2weeks old, bigger stronger battery, 4 year vs 2 year, only $92.00.