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Thread: Aeroforce customer service sucks!

  1. #1
    Join Date
    Jan 2006
    Location
    Northern California
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    2,373

    Aeroforce customer service sucks!

    2 of the 3 Aeroforce Interceptor gauges I bought were dead out of the box. All over Mustang, Dodge and Chevy forums I read how Aeroforce takes forever to respond to emails, does not provide a contact phone number and makes it difficult to process returns.

    I am replacing all three Aeroforce gauges with PLX

  2. #2
    Join Date
    Feb 2003
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    I had a good experience w/ AeroForce.

    Please do a write up on PLX after you have put them to work
    1/4 Mile Time 11.542 @ 121.19 MPH
    195,000 Miles & 275+ Runs Down the 1,320’
    541.57 RWHP & 476.64 RWTQ on DynoJet
    Tuned by Aric at Injected Engineering
    Vortech Super Charger V-2 “T” Trim, 19 PSI
    8 Rib Belt, Innovators West 10% Overdrive Dampner
    Air to Air Intercooler, Mini-race Bypass
    Ford Cobra Remanufactured Long Block
    Snow Performance Water-Methanol Injection
    Kooks Headers & X Pipe
    GT MAF, 60lb injectors, Dash 8, Aero Rails, Twin Ford GT Pumps,
    Kinsler Fuel Filter, Kenne Bell Boost-A-Pump
    Monroe Sensatrac, Metco Control Arms, Addco Rear Sway Bar
    31 Ford Spline Axles & Detroit Truetrac, 4:10 Ford Racing Gears
    Dynotech MMC Driveshaft
    A-1 Performance Trans, Forced Tailshaft Lube, Carbon Clutches
    3,500 RPM Stall Precision Industries Torque Converter
    B&M Deep Finned Trans Pan
    AeroForce Scan Gauges , Auto Meter Oil, Fuel & Boost Gauges
    Kenny Brown Dead Pedal, 35% Tint, Silver Star Head Lights
    AutoPage Alarm RS-727LCD, Boston Acoustic NX87

  3. #3
    Join Date
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    Those look nice.

    Sent from my SM-G950U using Tapatalk

    Build# 1979/3214
    Year 2004
    300B
    Ext. DTR
    Int. Dark Char
    FINALLY BOOSTED!!!

  4. #4
    Join Date
    Oct 2010
    Location
    Michigan
    Posts
    1,911
    Their customer service treated me pretty well, maybe it's just a busy time of year with all the cars coming out of hybernation?
    2004 Black Marauder: #2237 Born on 4/1/2004

    Eaton Swapped and a bunch of other goodies!

  5. #5
    Join Date
    Jan 2006
    Location
    Northern California
    Posts
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    Aeroforce has not responded for two weeks to multiple emails. Not acceptable.

  6. #6
    Join Date
    Jun 2003
    Location
    Timbuk3, MI
    Posts
    2,441

    Thumbs up

    Over the years I've purchased and installed 4 guages and had NTF.
    .

  7. #7
    Join Date
    Jun 2011
    Location
    Northeast OH
    Posts
    7,999
    Aeroforce Technology · Phone
    34115 Mills Rd, North Ridgeville, OH 44039
    (440) 327-5656

    https://www.facebook.com/AeroForceTech

    Not that any of these will do any good, try social media or the number

    Hope mine don't give me grief, but I am 45 min., away..I'll go make their suite a drive thru
    2004 SB Ported Trilogy 48
    Has supporting mods and stuff
    Thanks to Marty O for his help in updating this car.

    R.I.P.
    Rex "SC Cheesehead"

  8. #8
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    Quote Originally Posted by Lowndex View Post
    Aeroforce has not responded for two weeks to multiple emails. Not acceptable.
    Try a letter, fax or phone call.

    Maybe you sent to many you are spam?
    1/4 Mile Time 11.542 @ 121.19 MPH
    195,000 Miles & 275+ Runs Down the 1,320’
    541.57 RWHP & 476.64 RWTQ on DynoJet
    Tuned by Aric at Injected Engineering
    Vortech Super Charger V-2 “T” Trim, 19 PSI
    8 Rib Belt, Innovators West 10% Overdrive Dampner
    Air to Air Intercooler, Mini-race Bypass
    Ford Cobra Remanufactured Long Block
    Snow Performance Water-Methanol Injection
    Kooks Headers & X Pipe
    GT MAF, 60lb injectors, Dash 8, Aero Rails, Twin Ford GT Pumps,
    Kinsler Fuel Filter, Kenne Bell Boost-A-Pump
    Monroe Sensatrac, Metco Control Arms, Addco Rear Sway Bar
    31 Ford Spline Axles & Detroit Truetrac, 4:10 Ford Racing Gears
    Dynotech MMC Driveshaft
    A-1 Performance Trans, Forced Tailshaft Lube, Carbon Clutches
    3,500 RPM Stall Precision Industries Torque Converter
    B&M Deep Finned Trans Pan
    AeroForce Scan Gauges , Auto Meter Oil, Fuel & Boost Gauges
    Kenny Brown Dead Pedal, 35% Tint, Silver Star Head Lights
    AutoPage Alarm RS-727LCD, Boston Acoustic NX87

  9. #9
    Join Date
    Aug 2011
    Location
    Wisconsin
    Posts
    4,338
    Quote Originally Posted by Lowndex View Post
    Aeroforce has not responded for two weeks to multiple emails. Not acceptable.
    It's my experience that a large number of companies do not monitor customer service emails. They use the "email" to weed out a large portion of contacts figuring the truly important CS contacts will call when email is unanswered. This reduced volume fits their CS manpower capabilities.

    If your issue is truly important, call them. If they don't answer the phone then they really are a crap company - use a competitor's product.

    WLB
    BB#1) 1996 ImpalaSS - 16,500 miles - 100% stock
    ______________________________ ___________

    BB#2) 2003 Marauder (300a) - 34k miles - Daily Driver
    #2912 of 7093
    Conceived 8/6/2002
    Delivered 9/19/2002
    Adopted 8/10/2011
    Trilogy 242 - Self Installed 9/9/12 (0-60 5.5 sec)
    Pioneer 6x8 Front
    Legacy 600w 6x9 Rears
    JL 6.5 SubWoofer
    K&N CAI
    Window tint 50% rear/35% front
    FBM CHMSL with Strobe mod 7/1/12
    DR Deep Aluminum Trans Pan
    Sparta FOMOCO Racing 8.8 Girdle
    Mo's Dyno Tune
    Gorilla Nuts - The System
    Ford Racing 4.10s, 31 spline Cobra carrier & axles 7/1/12
    Powder Coat Axle Housing 7/1/12
    CME HP Rear Control Arms & Watts Link 7/1/12
    ______________________________ ________________

    Rex "SC Cheesehead" Weinbender 11-14-13
    Ed "Baaad GN" Linthicum 8-6-2014

  10. #10
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    Quote Originally Posted by MyBlackBeasts View Post
    It's my experience that a large number of companies do not monitor customer service emails. They use the "email" to weed out a large portion of contacts figuring the truly important CS contacts will call when email is unanswered. This reduced volume fits their CS manpower capabilities.

    If your issue is truly important, call them. If they don't answer the phone then they really are a crap company - use a competitor's product.
    Agree with your comments. Since your post, I have placed two calls leaving my name, number and reason I am calling. The second call I stated, "this is my second attempt to reach customer service". No response.

  11. #11
    Join Date
    Jul 2015
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    Livermore, Ca.
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    Quote Originally Posted by Lowndex View Post
    Agree with your comments. Since your post, I have placed two calls leaving my name, number and reason I am calling. The second call I stated, "this is my second attempt to reach customer service". No response.


    I still call the backseat !!


    Sent from my iPhone using Tapatalk

  12. #12
    Join Date
    Mar 2008
    Location
    Next door to my neighbor
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    Quote Originally Posted by RubberCtyRauder View Post

    Hope mine don't give me grief, but I am 45 min., away..I'll go make their suite a drive thru
    Like.




    Sent from my iPhone using Tapatalk
    SOLD 12/31/2021

    Cobra short block / ProCharger F1-A / Cog drive upgrade / Manley valves / Brian Tooley Racing valve springs / 80# inj. / -8 fuel line / -6 return / Aeromotive 340 pumps and regulator / 2012 GT500 TR6060 six speed / twin disc clutch / Driveshaft Shop GT500 upgraded CV joint shaft / BA5000 blow thru MAF/ 4.10's / Ford Racing 31 spline set up and Girdle / Metco D.S. safety loop / Stainless Works headers, cats, and everything else out back / ClassGlass hood / Bob's hood strut mod / Hurst line lock / Metco control arms / Addco front and rear sway bars / Monroe severe duty shocks all around / Race concepts rotors / Badgeless grille / 35% tint / FBM's interior LED kit and ambient lighting kit / Pioneer FB700 deck / kenwood speaker 4 Ch. / Rockford Fosgate 10" sub and amp / Kicker 6 X 8's all around / back up cam / bluetooth / Pioneer Xm / 704 RWHP 603 RWTQ tuned by Mo's Speedshop.

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